We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data privacy statement. Personal data are collected and processed on this website only to the necessary extent. The following statement gives you an overview of how we guarantee this protection and what kind of data is collected for what purpose.
Responsible body according to the General Data Protection Regulation ("GDPR"):
TWD Fibres GmbH
Data Protection Officer
Any person concerned can contact our data protection officer directly at any time with any questions or suggestions regarding data protection.
Various personal data is collected when you use this website. Personal data are data with which you can be personally identified.
In accordance with applicable legal provisions, you have the right to information about your stored personal data, its origin and recipients as well as the purpose of storage at any time. If the legal requirements are met, you also have the right to have your personal data corrected or deleted, to restrict processing, to object to processing and to data portability.
If you have consented to the processing of your personal data by us, you have the right to revoke your consent at any time. The legality of the processing of your personal data until revocation is not affected by the revocation. Any other processing of this data due to another legal basis, e.g. for the fulfilment of legal obligations, will remain unaffected as well.
If you believe that the processing of your personal data by us violates applicable data protection laws, you have the right to file a complaint with a competent supervisory authority.
When you visit our website, we will process data that your browser automatically transmits to us. These data include your IP address, time of the server request, browser type and browser version, operating system used, referrer URL, host name of the accessing computer. We only process personal data about the use of our website to the extent necessary in order to enable the user to use the service.
These data are collected and processed for internal statistical purposes. The basis for data processing is Art. 6 Para. 1 Letter b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. Another basis for data processing is Art. 6 Para. 1 Letter f DSGVO as we have a legitimate interest in processing the data in order to ensure the stability and security of the website.
Other cookies that are stored (e.g. cookies to analyse your surfing behaviour) are treated separately in this data protection statement.
For important changes such as the range of the offer or in the event of technically necessary changes, we will use the e-mail address provided during the registration process to inform you in this way.
The data entered during the registration will be processed on the basis of your consent (Art. 6 Para. 1 Letter a GDPR). You can revoke your consent at any time. All you need to do is send us an informal e-mail. The legality of the data processing already carried out remains unaffected by the revocation.
We will store the data collected during the registration as long as you are registered on our website and will then delete it. Legal retention periods remain unaffected.
If you send us enquiries using a contact form, your details from the enquiry form and the contact data you provide there will be stored in our system for the purpose of processing your enquiry and any follow-up questions. We will not disclose this data to third parties without your consent.
The data entered in the contact form will be processed on the basis of your consent (Art. 6 Para. 1 Letter a GDPR). You can revoke this consent at any time. All you need to do is send us an informal e-mail. The legality of the data processing transactions carried out until the revocation remains unaffected by the revocation.
The data entered by you in the contact form will remain with us until you request us to delete your consent for storage, to revoke your consent to the storage or until the purpose for the data storage no longer applies (e.g. after your request has been processed). Legal retention periods remain unaffected.
We collect, process and use personal data insofar as it is necessary for establishing, designing content or changing a legal relationship, for managing customers and customer relationships, and for sales and marketing activities of the company.
We process such personal data in order to enable the processing of transactions, sales activities, deliveries, the provision of customer service, invoicing as well as for establishing contacts with customers within the scope of contract fulfilment, marketing and otherwise for the maintenance of customer relations. We may also use personal information in order to process incidents and claims and to provide support requested by customers.
The personal data comes directly from the customer or was collected by us in connection with their use of the products and services. TWD Fibres collects and processes personal data among other things if your personal data is transmitted to us by partners or third parties, if and to the extent that the necessary data protection requirements are met. The processing of personal data is necessary for the provision of services under the purchase contracts of which the client company is a party. It is also necessary to process personal data for the legitimate interests pursued by us in line with the company's business objectives. The basis for the processing of data is Art. 6 Para. 1 Letter b GDPR (fulfilment of a contract or pre-contractual measure).
The collected customer data will be deleted after the completion of the order or termination of the business relationship. Legal retention periods remain unaffected.
We generally use the personal data exclusively for internal business purposes and do not disclose the data to external parties. We only disclose personal data to third parties outside TWD Fibres if this is necessary for the contract processing, for example to the company entrusted with the delivery of the goods or the credit institution entrusted with the processing of payments. Any other transmission of the data will not take place or only if you have expressly consented to the transmission. Any transmission of personal data will be carried out in accordance with the applicable data protection laws; the appropriate contractual, technical and organisational measures are in place.
If you subscribe to a newsletter offered on the website, the data provided in the newsletter or mailing registration will only be used for sending the newsletter, unless you agree to another use.
If you subscribe to email newsletters that require personal information, you will receive a confirmation email to the email address that you provide. Your registration is only complete after clicking on the link contained in this e-mail. The processing takes place exclusively on the basis of your consent. You can revoke your consent to the storage of the data, the e-mail address as well as their use for sending the newsletter at any time via the unsubscribe option provided in the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.
We will store the data you provide when registering for a newsletter until you unsubscribe from the newsletter and delete them after you unsubscribe from the newsletter. Any data stored by us for any other purpose or consent (e.g. e-mail addresses for another newsletter, or for other functions on the website) shall remain unaffected by this.
We may work with third parties who process data (e.g. IT service providers). Any transmission of personal data will be carried out in accordance with the applicable data protection laws; the appropriate contractual, technical and organisational measures are in place.
We would like to tailor the content of our website as precisely as possible to your interests and in this way improve our offer for you. For the purpose of this needs-oriented design and continuous optimization of our website, we use various web analysis services.
This website uses functions of the web analysis service Google Analytics. Google-Analytics uses so-called "cookies“; these are text files that are stored on your computer and that allows us to analyse your use of the website. The information generated by the cookies about your use of this website is usually transmitted to and stored by Google on servers in the United States.
We have activated the IP-Anonymisation feature on this website. This will cause your IP address to be shortened by Google within the member states of the European Union or in other signatory states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP-address be transmitted to a Google server in the USA and shortened there.
On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and Internet use.
Google Analytics cookies are stored in accordance with Art. 6 Para. 1 Letter f. GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both his website and his advertising.
You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie is set which prevents the collection of your data on future visits to this website:
More information on how Google Analytics handles user data can be found in Google's data protection statement: https://support.google.com/analytics/answer/6004245?hl=de.
This website uses the "demographic features" function of Google Analytics. This allows reports to be generated that include information on the age, gender and interests of site visitors. This data comes from interest-related advertising by Google as well as from visitor data from third providers. This data cannot be assigned to a specific person. You can disable this feature at any time via the display settings in your Google Account or by opting out of the collection of your data through Google Analytics as described in "Opt-out of data collection".
The provider of these functions is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. More information on how Google Analytics handles user data can be found in Google's data protection statement: https://support.google.com/analytics/answer/6004245?hl=de.
Some of our website uses the Google AdWords function. In the context of Google AdWords we use the so-called conversion tracking. If you click on an ad placed by Google, a cookie will be set for conversion tracking. These cookies (small text files that the Internet browser places on the user's computer) lose their validity after 30 days and are not used to identify the user personally. If a user visits certain pages of this website while the cookie has not expired, Google and we can determine that the user has clicked on the ad and has been redirected to this page.
Each Google AdWords customer receives a different cookie. The information collected using the conversion cookie is used to generate conversion statistics for us as AdWords customers. We see the total number of users who clicked on our ad and were redirected to a page with a conversion tracking tag. However, we do not receive any information with which we could identify the user.
Conversion cookies" are stored in accordance with Art. 6 Para. 1 Letter f GDPR. We have a legitimate interest in analysing user behaviour in order to optimise both our website and our advertising.
If you do not wish to participate in tracking, you can object to this use by deactivating the Google Conversion Tracking cookie via your Internet browser under User Settings. You will then not be included in the conversion tracking statistics. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude in certain cases or generally the acceptance of cookies as well as activate the automatic deletion of cookies when closing the browser. When cookies are deactivated, the functionality of this website may be restricted.
We generally use personal data exclusively for internal business purposes and do not transmit data to external parties, unless this is necessary for the fulfilment of the contract, legally permissible, or if you have given your consent.
However, we may enter into contracts with other companies or persons ("processors") to perform certain tasks on our behalf. It may be necessary for us to grant processors access to personal data. Our processors are obliged to maintain the confidentiality of the personal data transmitted and may not use the information for purposes other than those specified by us. Examples of such tasks that are performed by processors are technical services, payment and delivery services, marketing, credit risk mitigation or fraud protection, analysis providers, search information providers or intra-group processing.
Any such transfer of personal data will be carried out in accordance with the applicable data protection laws and we will ensure that appropriate contractual, technical and organisational measures are in place.
For your optimal information, you will find links on our pages which refer to pages of third parties. Since these are websites of other providers, we have no influence whatsoever on their content for which the respective provider is solely responsible. This privacy statement does therefore not apply to the linked pages of third parties.
Our website uses functions of various tools to increase the functionality of our website.
Notes on Google Web Fonts
Our website uses the "Web Fonts" function provided by Google to ensure a consistent display of fonts. When you visit a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. To do this, the browser you are using connects to the servers of Google. This will let Google know that your IP address has been used to access our website.
The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest according Art. 6 Para. 1 Letter f GDPR. If your browser does not support web fonts, a default font will be used by your computer.
Notes on Google Maps
Our website uses functions of the Google Maps map service. It is necessary to save your IP address in order to use the functions of Google Maps. This information can be transmitted to and stored by Google on servers in the United States. We have no influence on this data transmission.
We use Google Maps for an appealing presentation of our online offers and to make it easy to find the locations we have indicated on the website. This represents a legitimate interest in accordance with Art. 6 Para. 1 Letter f GDPR.
Our website then uses functions of various so-called social plug-ins ("buttons"), social media (e.g. Facebook, Twitter, Instagram, Youtube or LinkedIn) to enable users of these social media platforms to create links on their social media profiles in order to save them or to share them with their social media contacts.
When you visit our website, the buttons for such social media are disabled by default. No data will be sent to the respective social networks without your intervention. Before you can use these buttons, you must activate them by clicking on them. They will then remain active until you deactivate them again.
Once activated, a direct connection to the social network server will be established. The content of the button is then transmitted directly from the social network to your browser and integrated into the website. After activating a button, the social network can retrieve data regardless of whether you interact with the button or not. If you are logged in to a social network, the network can assign your visit to your account.
If you are a user of a social network and do not want to have data from your visit to our website combined with your user data, you must log out of the respective social network before activating the buttons.
We have no influence on the amount of data that are collected by social networks via their buttons. The social networks' data use policies provide information about the purpose and extent of the data they collect, how that data is processed and used, the rights available to you and the settings you can use to protect your privacy. For further information on the extent and purpose of such collection and processing of your data, please refer to the data protection information of the providers whose services and / or content we hold responsible for the protection of your data in this context.
These general rules apply insofar as we have not specified any special retention periods in this data protection statement:
Your data will be deleted as soon as they are no longer required for the intended purposes or if you revoke your consent or object to a use for legitimate reasons. Beyond this period, data is only stored if this is required by a statutory provision relevant to us (e.g. tax and commercial law regulations) or if data is required to establish, exercise or defend legal claims.
All information you provide to us is stored on servers within the European Union. We attach particular importance to ensuring an adequate level of data protection in the respective country.
We use appropriate technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorised access by third parties. Our security measures are continuously improved and adapted in accordance with technological developments.
However, we would like to point out that data transmission over the Internet (e.g. communication by e-mail) may be vulnerable to security flaws. A complete protection of the data against access from third parties is not possible.
This privacy statement may be subject to change due to, for example, changes in the law or changes in processing. We therefore ask you to read this page regularly.
On our website, you will also find links to other websites on the Internet. We would like to point out that we have no influence on the design and content of the linked pages. We can therefore accept no liability for the topicality, correctness, completeness or quality of the information provided there. With this in mind, we hereby distance ourselves from all contents of these pages. This statement applies to all links to external sites and their contents contained on our website.